Here’s what our employees have to say about working at JFrog:
- "I wanted to work in a company that takes technology forward."
- "Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
- "It’s nice to work for a company with a must-have product, not a nice-to-have."
What you’ll be doing as a Developer Support Engineer:
- Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work flexible hours and weekends as needed
What you bring on to the table:
- 2+ years of relevant experience in technical support
- Understanding of Java or other compiled language
- Experience in customer-facing roles
- Experience in Linux
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms
- Strong technical software-related debugging skills
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
- Experience in the DevOps industry
- Experience in AWS OR azure or GCP is required.