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JFrog Developer Support Engineer US Shift 
India, Karnataka, Bengaluru 
11876337

04.09.2025

Here’s what our employees have to say about working at JFrog:

  • "I wanted to work in a company that takes technology forward."
  • "Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
  • "It’s nice to work for a company with a must-have product, not a nice-to-have."

What you’ll be doing as a Developer Support Engineer:

  • Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
  • Develop scripts in Bash, Python, and Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work flexible hours and weekends as needed

What you bring on to the table:

  • 2+ years of relevant experience in technical support
  • Understanding of Java or other compiled language
  • Experience in customer-facing roles
  • Experience in Linux
  • Able to manage complex, escalated cases involving multiple architectures across multiple platforms
  • Strong technical software-related debugging skills
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
  • Experience in the DevOps industry
  • Experience in AWS OR azure or GCP is required.