Amazon Data Center Operation Technician AWS 

United States, Washington, Seattle 

118638686

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
Key job responsibilities
• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participating in scheduled maintenance and change management activities that may require overnight support.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.Traveling within and outside of regional work area is required.A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
• Take ownership of technical issues reported by their customers, engaging other teams when necessary to drive resolutions.
• Demonstrate strong troubleshooting and problem-solving skills, escalating issues to senior technicians and management as required.
• Maintain service level agreements by proactively detecting and reporting issues.
• Show initiative and proactivity, even in the absence of direction or support.
• Enhance effectiveness through process innovation.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- A technical degree or 2+ years of professional or military experience in an IT related field.
- 2+ years experience in after-hours support in an environment that operates 24/7
- 2+ years of experience with Networking, or Computer hardware (including troubleshooting and repair).

- 4+ Previous Data Center Operations experience (racking & stacking devices, cable management, hot & cold aisle containment knowledge).
- Experience with troubleshooting server devices and understanding key functions of internal outer components.
- High level knowledge of Linux systems administration and Project Management experience
- Experience with testing and troubleshooting copper and optical fiber installations
- Experience training and onboarding of new team members