Ensure the office is a Great Place to Work, operated and maintained in a safe, professional, clean and cost-effective manner. “Own what you do” is a company core value
Employee Engagement & Experience: In partnership with workplace management, assist with planning and executing office-wide events and meetings, in addition to Workplace-sponsored initiatives (for example: Pride celebrations, Mental Health Awareness Week, Earth Day, etc.)
Proactively inspect the workplace conditions daily to ensure standards are maintained - Be obsessed with our Internal & External customers and earn their trust. Everything starts with serving the customer well
Work from reception when required
Monitor office and kitchen supplies inventory
Event management - including arranging catering, managing calendars for meeting rooms and booking meeting rooms and conference spaces when required.
Purchase Order management / budget management - ensure the workplace team is operating within budget
Physical security - manage the security access control system to make sure the system is up today for the visitor/employee. Running reports as required
Health & Safety - champion health and safety in the workplace by coordinating health and safety initiatives; supporting fire drills and employee H&S training onsite
Facilitate evacuation in case of an emergency and acting as first point of contact for emergency services
Support the life cycle of employees in the workplace: desk allocations, parking credits, lunch vouchers, new hire orientation, offboarding etc
Respond to, track, and action employee requests via our internal ticketing system
Work collaboratively with the local IT team on various ad hoc projects and events - we love collaborating and “Build Together” is a core value
Proactively engage with local leadership to ensure their team’s needs are being met
Partner with Employee Experience with on-boarding new employees and building office culture
Lead the day to day vendor management for cleaning services , food operations , repair and maintenance of plant & equipment and escalate any issues to the Regional Workplace Manager
For specifically assigned facility projects - support (and in some cases Lead) office improvements and buildout projects. This includes liaising with contractors, architects, engineers and specialty consultants, and monitoring these vendor relationships and performance
"Office barometer," excellent emotional intelligence to interpret issues in the workplace - Communicate with clarity and use simple, consistent and focused language because simple messages travel faster and are better understood by the organization
Job Requirements
3+ years of Administration/Office Coordination/ Senior Hospitality, Events experience, degree qualified
Knowledge of customer service principles and practices as well as administrative and financial controls
Proficient user of technology as well as MS office applications. Experience with Google sheets , slides , docs etc
A positive attitude and the will to never stop learning & growing!
What does success in this role look like?
Positive feedback from your local office business leaders and stakeholders
Quantity of service provided, quality of delivery, and the quality of change produced as a result
Optimum office utilization - are the teams getting the most out of our office spaces and adapting to an activity-based work environment?