Responsibilities
- Drive successful configuration, installation, and adoption of custom solutions developed for our clients
- Serve as liaison between business users and internal development staff
- Consult with clients to implement software and industry best practices
- Function as a subject matter expert for the Encompass SDK and API
- Quality assurance testing representative of business user
- Light scripting and formula derivation to automate business processes
- Translate field-level data points to third-party systems
- Provide technical support to our clients for implementation issues
- Document instructions for installation of custom solutions
- Provide failure analysis and reproduction scenarios of customer issues
- Quickly and accurately reproduce diverse issues for troubleshooting and root cause analysis
- Provide sales support for the positioning and quoting of custom development services
- Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements
- Design and architect custom solutions
- Consult with clients and third-party vendors for clear definition of requirements
- Use case definition for custom solutions
Knowledge and Experience
- Bachelor of Science in Computer Science, Information Science, or a related discipline
- 1+ years technical experience troubleshooting mission critical application solutions
- 1+ years of software development experience
- Experience working with XML, JSON
- Knowledgeable in programming languages such as C# and JavaScript
- Knowledge in overall application architectural components
- Mortgage industry and Encompass experience (preferred)
- Professional written and oral communication skills to relate to business and technical users
- Ability to translate technical instructions or concepts into non-technical easy to understand terms
- Team-oriented, demonstrates a professional, and cooperative attitude
