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Payoneer Banking Operations Team Lead 
Israel, Center District, Petah Tikva 
117944245

31.07.2024

A universe of opportunities. Open to you.

Our Banking Operations team is a critical and strategic function of our activity, responsible for the smooth daily functioning of all financial transactions. The team consists of dedicated and detail-oriented individuals who handle a variety of tasks, including:

  • Monitoring bank transfers for accuracy, timing, and compliance.
  • Processing returns efficiently.
  • Collaborate daily with our banking providers to ensure high-level service, efficiency, and effective troubleshooting.
  • Providing exceptional customer service in resolving transaction discrepancies
  • Processing returns efficiently.
  • Collaborate daily with our banking providers to ensure high-level service, efficiency, and effective troubleshooting.
  • Providing exceptional customer service in resolving transaction discrepancies.

What you’ll be spending your time on:

  • Lead and motivate a Banking Operations Specialists team.
  • Oversee daily operations, ensuring accuracy, efficiency, and adherence to bank policies and procedures.
  • Monitor processes for handling returns, missing payments, and transaction discrepancies.
  • Identify and implement opportunities for continuous improvement and streamlining workflows.
  • Coach and mentor team members, providing training and development opportunities.
  • Delegate tasks effectively and prioritize workload.
  • Monitor team performance, set goals, and track progress.
  • Address team member concerns and resolve conflicts effectively.
  • Communicate effectively with all levels of management and other departments.
  • Maintain a strong understanding of relevant banking regulations and compliance requirements.
  • Report on team performance and operational metrics

Have you done this kind of stuff?

  • Minimum 5 years of experience in banking operations, finance, or FinTech
  • Proven experience in management, leading and motivating a team.
  • Strong analytical and problem-solving skills
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to prioritize effectively and manage multiple tasks simultaneously.
  • A bachelor's degree in a related field is preferred.