Citi Group Compliance Officer VP – US Personal Banking 

United States, Florida, Jacksonville 

117564880

Responsibilities:

• Provide material support to Issue Management oversight framework for ICRM USPB. Responsibilities include BAU issue management lifecycle engagement (e.g., IMPACT) including customer remediation lifecycle, enhanced quantitative and qualitative analysis of issue management data and support lead for PFICRM USPB.
• Assist in the development of compliance intelligence reporting of deeper analytics for ICRM USPB utilizing various data sources in conjunction with issues management data.
• Participate in the effective challenge of issue management lifecycle and second line of defense framework/oversight.
• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Provide guidance on rules and regulations relating to function/business/product operational issues, as well as, provide transactional approvals and interpretation of internal compliance policies related to issue management.
• Assist with regulatory inquiries and/or examinations. This may include development of materials, coordination with regulators and other parties.
• Collaborating with other internal areas including ICRM Issue Management leads for other Businesses, Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business teams to address compliance issues which may impact the supported function/business/product.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any new reform rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules.
• Additional duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge of Compliance laws, rules, regulations and risks
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong written and verbal communication and interpersonal skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements
• Strong experience in developing impactful reporting
• Issue Management framework and lifecycle experience a plus
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint) and other analytics applications a plus (e.g., Tableau Prep/Creator)
• Demonstrated knowledge in area of focus
• Relevant certifications desirable (e.g., CRCM)

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of function/business/product supported and the related operations and financial requirements; Advanced degree preferred

Anticipated Posting Close Date:

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