NICE Senior Specialist Product Manager 

India, Maharashtra, Pune 

117523624

How will you make an impact?

• Own solution/product strategy associated with assigned solutions portfolio.
• Identifying, pursuing, and maintaining key relationships with targeted strategic partners.
• Drive a solution set across development teams (primarily R&D, and Product Marketing) through market requirements, product contract, and positioning.
• Definition & coordination of "whole" solution including the products and associated features.
• Developing product roadmaps and managing cross solution backlog of stories and requirements.
• Prioritizing of company solutions against business needs and market demand.
• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Maintain active product owner role under Scrum methodology. Identify, define, prioritize features, build consensus, and coordinate product schedules with scrum teams to ensure high-quality deliverables.
• Be a subject matter expert with respect to the solutions portfolio.
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness and governance.
• Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.
• Proactively work with sales to assist with sales opportunities.
• Day to day management, coordination, and delivery of projects related to assigned product lines.
• Regular report Performance Metrics relevant to assigned products.
• Communicate in an effective and professional way with customers in and outside of NICE CXone.
• Be open to occasional travel to customer and non-customer sites based on business need.
• Follow the company Code of Ethics, policies and procedures at all times.

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced / Masters degree in Business, Marketing, or Computer Science preferred.
• 12+ years of overall industry experience with 7-10 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.
• Experience with Contact Center solutions including self-service, virtual agents, GenAI/LLMs.
• Experience with a SaaS product set.
• Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions.
• Works well in fast paced, high pressure environments with the ability focus on goals and objectives, managing one’s own time and balancing many different projects simultaneously.
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Experience of WFM (Workforce management) solutions of a contact center.
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering.
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
• Ability to influence cross-functional teams without formal authority.
• Is honest and authentic, has active listening skills and maintains a positive mental attitude.
• Experience managing products and solutions for the Contact Center or Customer Experience
• Experience managing tools and capabilities for developer and/or partner eco-systems
• Experience creating and building marketplace of supported applications
• Solid product management expertise and experience
• Agile methodology experience

Director, Product Management
Individual Contributor