Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience advocating for customer needs.
Ability to work non-standard hours, weekends, holidays, and shift-based schedules.
Preferred qualifications:
Experience implementing, administering, and troubleshooting network infrastructure devices.
Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.