Citi Group VP Infra Tech Lead Analyst - C13 Hybrid 

United States, Florida, Jacksonville 

116537919

This position requires Process and Operational management experience; knowledge of CMMI, COBIT, ITIL, SDLC, DORA pre-requisite. This position provides a great learning opportunity to drive Strategy execution and will be involved in assist in establishing Core Processes, improving and maturing of the DevOps & Capacity management improve execution.

This role would need to have good knowledge of the Technology LandscapeProject Management methodology, SRE, Service Management, Operational Risk Management, Change Management & Capacity Management.

This position would require interaction with Senior Technology Leadership and all key stakeholders within Business and Technology.

Responsibilities:

1. Develop Processes of the DevOps and Capacity Management function. - drive Process Maturity and ensure that all key deliverables are met.

2. Leads the Process Management and execution of DevOps and Capacity management including coordination with Technology teams which includes Engineering / App Development, Infrastructure (CTI), SecOps and partner closely with Production Managment.

4. Identifies and leads the implementation of Process Efficiency, Drive Productivity Improvement, reduce cost, reduce risk, improve efficiency and keep up with the ever-increasing volume of with fast pace of newer technologies.

5. Continually evolve the working practices within and services provided by DevOps & Capacity Management and drive the Production Management Strategy.

6. Interaction with key Stakeholders on Risk - and manage all IA

7. Drive automation and data driven AIOPS adoption in DEVOPS and Capacity Management.

Qualifications:

• Bachelor’s degree or higher
• ITIL Foundation certification; Manager’s certification will be an asset. CMMI Experience, DORA, SDLC Knowledge necessary.
• 5+ years of experience in Business Intelligence Development or Production Support required.
• An overall understanding of the IT environment and related technology applications.
• Prior experience in financial services preferred
• Prior experience in applications development preferred
• Operational experience at a regional level in a complex/matrix organization.
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practices.
• Measurement of customer satisfaction and analysis of service levels.
• P&L responsibilities to include oversight of high-budget projects.
• effective management of matrix, remote resources;
• proven ability to develop and manage relationships at all levels.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: