Capital One City Experience Manager San Francisco - Velocity Black 

United States, Virginia, Richmond 

115451628

City Experience Manager, San Francisco - Velocity Black (Remote)

What You’ll do:

• You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'.

• Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community.

• Growing the community of high performance, HNW members in San Francisco

• Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.

• Owning the Content & Engagement strategy for your city’s member cohort.

• Overseeing the conceiving of and execution of regular member events at inspired locations in your city.

• You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.

• You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.

• Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.

• You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 5 years experience in the hospitality industry in San Francisco, CA

Preferred Qualifications:

• Strong relationship building skills, customer focus and ability to collaborate

• Strong interest and knowledge of the hospitality market and industry

• Ability to work quickly and efficiently under pressure

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.