Palo Alto Senior Manager DevOps Engineering NetSec 

India, Karnataka, Bengaluru 

115175326

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks is looking for a proving Site Reliability Engineering Senior Manager to manage the teams engaged in the described activities. You will get to lead and partner with Palo Alto Networks teams across the globe to build, use and deploy various cutting-edge technologies in this space. The right candidate will have broad SRE/DevOps knowledge, operational management skills, communication skills, managerial skills, good judgment, and a well-developed sense of discretion involving sensitive issues. In addition to your own creativity, you will also rely on interaction with fellow product managers, customers, partners and vendors to understand requirements and needs. You will be expected to deliver product functionality for the area of ownership that matches Palo Alto’s level of innovation found throughout the product. You will be involved with public cloud security-focused products and services throughout all stages of the life cycle.

Your Impact

• Build, grow and nurture a high-performing SRE/DevOps team, including hiring, mentoring, and professional development
• Drive seamless 24/7 round-the-clock site reliability engineering workflows in conjunction with the regional teams in the organization
• Influence and align the Organization's vision by collaborating with Customers, Partners, Product Management and Engineering teams
• Deliver high-quality results with full ownership and take the product/ service to the next level
• Implement and promote Agile methodologies and SRE/DevOps practices to streamline development processes
• Own career development of the team through active coaching
• Foster a strong team culture of engineering excellence, customer passion, collaboration, diversity and inclusion
• Communicate effectively with stakeholders, including upper management, to provide updates on project progress, risks, and roadblocks
• Facilitate clear and open communication within the SRE/DevOps team

Your Experience

• 15+ years of experience in SRE/DevOps roles, with a focus on cloud-based infrastructure
• 5+ years of experience managing a team of SRE/DevOps engineers
• Deep knowledge of modern infrastructure management and site reliability engineering practice, including Infrastructure-as-Code tools (e.g., Terraform, Ansible, AWS CF)
• Solid understanding of public cloud technologies (AWS, GCP, Azure) with hands-on technical knowledge of at least one major public cloud
• Deep knowledge of modern software development tools/ways of working (e.g., git/GitHub, DevOps tools, metrics/monitoring, ) and development environments to provide DevOps services and solutions
• Experience with building tools to improve the reliability of systems, automated remediation of issues, or improve scalability with hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Leverage AI-driven operations to enhance incident response, automation, and proactive monitoring, and to improve overall system efficiency
• Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)
• Work closely with customer support teams to provide timely and accurate updates to customers during incidents, setting realistic expectations for resolution times (MTTR)
• Lead the development and implementation of robust incident management processes, ensuring timely detection, response, and resolution of incidents affecting system reliability
• Exceptional leadership skills with the ability to inspire, mentor, and motivate a team, including performance evaluation and career development
• Excellent communication skills with the ability to work collaboratively and effectively with cross-functional teams and knowledge-sharing
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to convey complex technical concepts to non-technical stakeholders
• Active listening, conflict resolution skills, strong problem-solving abilities
• Capacity to handle high-pressure situations and make critical decisions quickly
• Understanding of the company's business goals and the ability to align team efforts accordingly

All your information will be kept confidential according to EEO guidelines.

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• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.