EY Risk Management CPA Licensing Administrator 

United States, Georgia, Atlanta 

114313424

Risk Management, Ethics and Compliance CPA Licensing Administrator

Risk Management, Ethics and Compliance CPA Licensing team supports our people in managing the risks that arise related to CPA licensing requirements within the US. We work closely with all parts of the organization to identify, manage and monitor risk, providing coordinated advice and assistance.

You will support multiple compliance administration functions including research, escalation, mailbox management, etc., within our CPA Licensing function. You will develop a deep understanding of our firm policies in order to identify policy and regulatory non-compliance.

Your key responsibilities

• Applies knowledge and understanding of firm’s processes, resources and tools to effectively support teams and customers
• Manages and provides administrative support for the US CPA Licensing team, including mailbox management, evaluates requests, provides guidance related to compliance, policy, processes, reporting, etc., and level one customer support as needed
• Performs internal and external research, referencing existing policies and knowledge to assist with review, assessment and resolution of incidents and provides recommendation to meet compliance, including customer inquiry
• Demonstrates positive attitude by contributing energy and new ideas to team efforts and meetings, including process improvements for continued execution against strategic priorities, enhance efficiency and identify trends
• Asks clarifying questions to fully understand customer, peer and leadership expectations, to effectively support the business
• Provides excellent customer service to internal stakeholders
• Escalates and partners with the team to resolve concerns, outlining action taken and proposed solution, as applicable
• Reconciles information obtained from research and communicates findings, parameters and proposes next steps to leadership
• Produces work of high quality that is timely, accurate, complete and clear

Skills and attributes for success

• Excellent interpersonal, communication (verbal and written), and collaboration skills, ability to interface with personnel at all levels directly or in virtual setting, communicate with appropriate frequency
• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Proactive sharing of knowledge and suggestions with colleagues to enhance their professional development
• Anticipate and proactively respond and assist colleagues with adjusting to change
• Effective management of conflicting priorities, organization of workflow, and teaming with colleagues to accomplish tasks and balance workloads
• Develop and demonstrate solid working knowledge of firm structure, service lines, key personnel and organizational policies and procedures
• Ability to apply protocols and structured procedures independently
• Professional maturity and ability to manage confidentiality
• Strong multi-tasking, organizational and time management skills
• Independent decision-making skills based on established guidelines to respond to or process escalated matters or sensitive transactions
• Require the breadth, depth of knowledge and experience to appropriately determine when to escalate issues that require additional review in order to obtain the correct answer or solution
• Adapt to change and analyze all available data for continuous improvement; experiment with potential solutions; view the unfamiliar as a challenge
• Dedication to meeting customer requirements and expectations; establish and maintain effective relationships with customers, gain trust and respect

To qualify you must have

• Bachelor’s degree or equivalent business experience
• 1-2 years of relevant professional experience
• Working knowledge of Microsoft Office (Word, Excel, Power Point, Visio, etc.)

Ideally, you'll also have

• Research skills using internal and external data sources
• Previous experience with risk management, either through education or employment

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.