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What you will do
The day-to-day responsibilities of an SRE involve working with live systems and coding automation. As an SRE you will be expected to:
Build and manage our large scale infrastructure and platform services, including public cloud, private cloud, and datacenter-based
Automate cloud infrastructure through use of technologies (e.g. auto scaling, load balancing, etc.), scripting (bash, python and golang), monitoring and alerting solutions (e.g. Splunk, Splunk IM, Prometheus, Grafana, Catchpoint etc)
Design, develop, and become expert in AI capabilities leveraging emerging industry standards
Participate in the design and development of software like Kubernetes operators, webhooks, cli-tools…
Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams
Ensure the production environment is operating in accordance with established procedures and best practices
Provide escalation support for high severity and critical platform-impacting events
Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, supporting the operation needs of our tenants
Practice sustainable incident response and blameless postmortems
Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve
What you will bring
A bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required. However, hands-on experience that demonstrates your ability and interest in Site Reliability Engineering are valuable to us, and may be considered in lieu of degree requirements. You must have some experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language. You must have experience working with public clouds such as AWS, GCP, or Azure. You must also have the ability to collaboratively troubleshoot and solve problems in a team setting.
As an SRE you will be most successful if you have some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems. We like to see a demonstrated ability to debug, optimize code and automate routine tasks. We are Red Hat, so you need a basic understanding of Unix/Linux operating systems.
Desired skills
3+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack etc)
1+ years of experience administering a kubernetes based production environment
2+ years of experience with enterprise systems monitoring
2+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
2+ years of experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Demonstrated comfort with collaboration, open communication and reaching across functional boundaries
Passion for understanding users’ needs and delivering outstanding user experiences
Independent problem-solving and self-direction
Works well alone and as part of a global team
Experience working with Agile development methodologies
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