Palo Alto Principal Technical Support Engineer - TAC Enablement & Automation 

India, Karnataka, Bengaluru 

114075079

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will provide guidance and technical expertise to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.

Your Impact

• Build custom security policies and application signatures for unique client environments
• Consult and guide customers onsite (locations are in Seoul) on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
• Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
• Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
• Mitigate web-based threats in a timely manner
• Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
• Work with sales account team to help formulate a technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
• Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Your Experience

• Experience with Palo Alto Networks Next Generation Firewalls (NGFW), Panorama, Prisma Access and Prisma SD-WAN solutions and technologies
• Experience leading security solutions in large environments
• Deep understanding of different security threats, internet protocols, and applications
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
• Strong TCP/IP networking skills
• Can effectively handle many different tasks at a time
• Excellent written and verbal communication skills (able to converse well in both English and Korean languages), with confirmed ability to communicate to senior leaders and technical peers
• Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.