Microsoft Senior Product Manager 

United States, Washington 

114057070

Required/Minimum Qualifications

• Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development

o OR equivalent experience.

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or Preferred Qualifications

• Bachelor's Degree AND 7+ years experience in product/service/project/program management or software development

o OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until August 14, 2024.

• Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.
• Collaborates with partner team to build golden configurations and leads scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for multiple feature areas (e.g., product, service) across organizational boundaries. Provides test demonstrations to leadership team around product/service areas. Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research). Collaborates with Software Engineering (SWE), Hardware Engineering (HWE), and Scientists to synthesize, prioritize, and address feedback for improvement.
• Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans.
• Effective interpersonal, oral, and written communication skills.
• Ability to work effectively in ambiguous situations and respond favorably to change.
• Able to achieve cross-team objectives across teams and organizations.
• Other
• Embody our and