The core objective of this role is to support the Associate Operations Manager to maintain the goals and objectives of the department. The aim is to build a 'total service approach' to external and internal customers.
- Monitor 3PL and forwarder performance, ensure service providers to deliver in high quality standard service.
- Liaise with sales, order processing and demand planning team, oversea suppliers and 3PL to ensure smooth end to end logistics operations and order to cash process.
- Follow up and taking necessary actions to ensure customer expectations are met. Fully understands the logistics requirements of the customer in terms of delivery, consignment stocks, equipment movement, etc
- Maintain accurate inventory records, conduct regular stock counts with both warehouse and consignment inventories, and reduce stock discrepancies.
- Maintain and ensure the accuracy of master data in SAP, including customer, pricing data.
- Collaborate with IT, stakeholders to define workflow, configure system and manage UAT for EPR system.
- Troubleshoot post-implementation issues and optimize system performance for inventory order management
- Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
- Build and maintain comprehensive reports that provide to stakeholders across the organization.
- Develop and maintain accurate demand forecasts based on historical data, market trends and sales input.
- Ensure optimum inventory management to meet sales demand, minimizing out of stock, scrap and excessive inventories.
- Perform ad-hoc tasks assigned by supervisor.
Quality System Requirements
For those individuals that supervise others, the following statements are applicable:
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
- Applies solid knowledge of the job and applies skills and knowledge in a range of business & supply chain processes, procedures and systems to perform a range of activities and work assignments
- Demonstrates working knowledge of business and industry practices and company processes to accomplish own work
- No supervisory responsibility; accountable for own contributions and meeting objectives
- Recognizes, defines and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from existing precedents and proven processes and may suggest alternatives
- Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
Interactions (and Communications) |
- Explains factual information of limited complexity to others in straightforward situations
- Organizes, presents and explains data/ information, primarily to internal audiences