Cisco Technical Consulting Engineer 

India, Karnataka, Bengaluru 

113092574

What You’ll Do

• Provide Tier4 level consultation/troubleshooting on complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers in NGFW technology.

• Work on complex problems where analysis of situations requires in-depth evaluation of factors.

• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.

• Focal point for high impact, large account problem resolution.

• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

• Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads.

Who You Are

• Experience in Cisco Security Technologies like Firewall and Firepower.

• Expertise in troubleshooting complex Security related issues.

• Excellent knowledge of Cisco ASA, Firepower.

• Customer facing experience is mandatory.

• Good communication skills and ability to convince and build social relationships.

• Ability to work with a multi-functional and geographically diverse team is expected.

• CCIE Security – Desired.

• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.

• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over Webex / telephonic customer conversations.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.