SAP Associate Solution Support Engineer 

China, Liaoning 

112679773

Detailed Roles & Responsibilities:

• Engage with customer, analyze configurations, application and system log files to determine the cause of issue.
• Work closely with peers locally & globally to ensure issue updates and resolution within SLAs.
• Report errors/bugs to Development.
• Provide basic consulting for customers on procedural issues and queries.
• Share and document knowledge & best practices.
• Give an accurate handover of business-critical occurrences to peers in other locations across the globe.
• Participate in weekend support coverage as per roster planned globally.
• Continually develop expertise on new releases and product as demanded by business environment.

• Working experience within IT industry in similar job position is preferred (familiar with ABAP tech)
• Fluent in oral and written English
• Japanese speaking is a plus
• Bachelor or Master degree (preferred in computer science or engineering)
• Open and profesional communication style
• Strong team player who learns and adapts quickly

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