JPMorgan Senior Manager Site Reliability Engineer 

India, Telangana, Hyderabad 

112321617

As an Executive Director within the CX Insights & Innovation team, you will leverage various tools, insights, data, and analysis to thoroughly understand the Card & Connected Commerce customer experience. You will be responsible for pinpointing customer challenges across Servicing, Digital, and Travel experiences using these insights, and will be instrumental in crafting cross-functional solutions.

Job Responsibilities

• Aggregate CX data & insights from various sources; synthesize and identify key insights across Card & Connected Commerce.
• Use data & insights to identify solutions for CX Book of Work and Card product prioritization.
• Understand NPS challenges, articulate them, and drive awareness around actionable solutions.
• Identify initiatives to improve CX and create a holistic view of Card & Commerce CX opportunities.
• Proactively share customer pain points and key insights with stakeholders and align on solutions.

Required Qualifications, Capabilities, and Skills

• Strong leadership and interpersonal skills to influence stakeholders and managers.
• Skilled at translating data into strategic insights for executive communication.
• Ability to work effectively with Data & Analytics to direct outcomes.
• Excellent problem-solving, written, and verbal communication skills.
• Responsible for developing business objectives aligned to overall business.
• Ability to thrive in a fast-paced, collaborative environment.
• Excellent judgment and independent decision-making ability.
• Strong skills with MS Excel, PowerPoint, and Pitch Pro.
• Bachelor's Degree required.

Preferred Qualifications, Capabilities, and Skills

• At least 8 years of relevant business experience, particularly with strategy and analytics.
• Strategy/consulting background preferred.
• Strong business knowledge overall, with detailed knowledge of Card.
• Master's degree preferred.