JPMorgan User Experience Design Lead Vice President 

United States, New York, New York 

111310871

As a Vice President Experience Design in Commerce Payments team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you will be capable of leading multi-disciplinary UX teams to identify and explore the problem space - from up-front research and insights, though to ideation and prototyping. You must be comfortable wearing different hats, tackling complicated problems, and rallying support for existing and emerging product areas. You are expected to understand and partner with Senior Leaders, while developing strategies which inform prioritization, planning, and decisions.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Learn different facets of the industry (economics, regulation, technology, etc.), as well as business acumen of the organization.
• Lead web/mobile user experience projects with a customer-centric vision for design while understanding and balancing complex servicing architectures and technical requirements.
• Develop artifacts including project plans, diagrams, journeys, conceptual prototypes, and other documents (not wireframes or other end of project deliverables)
• Identify opportunities by merging business requirements and customer needs to create value in the market.
• Produce provocative product visions to advocate for meeting customer needs.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Track record of cross functional collaboration across teams with the skill to connect people/teams and cope with rapid change under tight deadlines.
• Uncanny ability to connect business goals to customer goals and problems to solutions with creative thinking while being comfortable with ambiguity and change.
• Comfortable communicating ideas and designs effectively to engineers, product managers, architects, and presenting to leadership while being receptive to constant feedback.
• Insatiable curiosity, not only about what customers need, do, and think, but about how things work (underlining technology) and how innovation in the market will shape the path forward.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Strong communicator who shares methodologies, aligns on approaches, tells stories, defends recommendations, etc.
• Capable of commissioning customer encounters and co-design sessions.
• Excellent facilitator who designs and runs workshops, includes stakeholders (technology, product, legal, risk, etc.), aligns on hypotheses or solutions, sparks interest and/or generates excitement, etc.