Red hat Technical Account Manager - Northeastern United States 

United States 

111117968

What you will do

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products;

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Manage customer use cases and maintain clear and concise case documentation

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert and mentor for specific technical or process areas

• Partner closely with Red Hat engineering, product management, and technical support teams to debug, test, and resolve issues

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain parity with Red Hat cloud technologies strategy

• Travel, as necessary, to visit customers and attend events

What you will bring

• Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage

• Experience with IT automation, configuration management, application deployment, and infrastructure orchestration technologies

• Experience working in a support, development, engineering, or quality assurance organization

• Combination of technical and customer-facing skills and willingness to embrace and further develop both

• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation

• Experience with enterprise datacenter environments and operations

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Ability to explain complex information, like aligning Red Hat's offerings to customer needs or use cases with customers in straightforward terms

• Growth mindset and willingness to learn; including earning specific technology certifications as part of your onboarding and professional development process

• Outstanding written and verbal communication skills in English

• Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency

The following are considered a plus:

• Red Hat Certified Engineer (RHCE) certification

• Experience with technologies including Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Ansible Automation Platform, Red Hat OpenShift Container Platform, etc.

• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud

• Familiarity with source code management tools like Git or Apache Subversion

• Familiarity with a variety of hardware vendors

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

The salary range for this position is $90,480 - $144,660. Actual offer will be based on your qualifications.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Paid time off and holidays

• Paid parental leave plans for all new parents

• Leave benefits including disability, paid family medical leave, and paid military leave

• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Posting date1 month ago(3/27/2024 12:33 PM)