Bank Of America VP GM KYC Client Outreach Specialist 

United Kingdom, England, London 

111065166

Job Description:

The team fosters client interactions by engaging client representatives to obtain KYC information in a timely manner. Team acts as a stop gap for dealing with queries, issues and any other challenges related to client and country specific requirements whilst carving out a solution that ensures regulatory deadlines are not breached and the client is not impacted negatively.

Role Responsibilities

• COS will be assigned a portfolio of clients and tasked with the responsibility of managing the end-to-end process independently whilst completing cases in a timely manner.

• Act as primary client liaison ensuring requirements issued to them are concise, unambiguous, adequate and are communicated timely in line with prescribed SLA.

• Conduct document collection, flawless review of client documentation, providing timely client feedback and ensuring overall document submission To Ops partners merits a “first time pass”.

• Establish own governance routine that ensures risks are identified early whilst following established escalation protocols to mitigate any inherent risks.

• Raise process issues, gather client’s constructive feedback, and identify areas where improvements could be made to ensure better client experience.

• Partner and co-ordinate with relevant stakeholders in sales, COO, business controls, KYC support function, Operations team etc. to ensure smooth internal processing which in turn guarantees a happy client experience.

• Invest time and effort towards familiarizing with the policies and procedures thereby becoming an SME and benefiting from efficiency of scale.

• Monitor and understand risks and the impact of non-compliance with KYC processes/timelines has on client and sales as it relates to restrictions, closures and other associated business expansion.

• Review client’s profile to establish relevant activity, relationship and ownership whilst collaborating with sales in making relevant decision as to keep the relationship active or close.

• Ensures all performance metrics are adhered to and any exceptions are resolved within the required timeframe.

• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.

• Ensures accuracy of data/status into the reporting tool is conducted real-time for management information and consumption.

• Support all other ad-hoc function that may be assigned by the team Manager.

What we are looking for

• At the minimum, a bachelor’s degree in relevant field or equivalent

• End-to-end KYC experience

• Previous experience in a client facing role within the financial services or a related industry.

• ACAMS certification is preferred

• Self-starter and strong ability to work independently with minimal supervision.

• Passion for managing and maintaining key relationships with relevant stakeholders.

• Problem solving and decision making. Thinking analytically, using diverse research skills and applying past experiences to problem solving.

• Ability to Identify process improvements and a willingness to work as a team player.

• Strong organizational skills, ability to manage competing priorities without compromise on quality and great attention to detail.

• Proficiency in the use of Microsoft office products, particularly PowerPoint and Excel.