EY Microsoft Dynamics CRM Consultant 

Cyprus, Nicosia 

110418651

Key Responsibilities:

• Assist in the implementation, customization, and support of Microsoft Dynamics CRM solutions for clients.

• Collaborate with business stakeholders to gather requirements and translate them into CRM solutions.

• Configure, customize, and optimize Microsoft Dynamics CRM to meet business needs and improve customer engagement.

• Provide technical support and troubleshooting for CRM-related issues.

• Develop and maintain integrations between Dynamics CRM and other internal systems.

• Continuously learn and stay updated on new features, tools, and best practices related to Microsoft Dynamics CRM.

• Collaborate with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions.

Requirements:

• 1-2 years of experience working with Microsoft Dynamics CRM or related Microsoft Dynamics 365 platforms.

• Solid understanding of CRM concepts, including sales, service, and marketing automation.

• Familiarity with Dynamics 365 customizations (fields, entities, forms, workflows).

• Experience with data migration, integrations, and reporting in Microsoft Dynamics.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills and the ability to collaborate in a team-oriented environment.

• Proactive attitude towards learning new technologies and improving skills.

Nice to Have:

• Experience with Power Platform (Power Automate, Power Apps).

• Familiarity with Azure DevOps or similar tools.

• Microsoft certifications related to Dynamics 365 or CRM.

• Knowledge of client-side scripting languages (JavaScript, HTML, CSS) for customization purposes.

EY offers an attractive remuneration package for rewarding both personal and team performance. We are committed to be an inclusive employer and are happy to consider flexible working arrangements. In addition, but not limited to our benefits include:

• 13th salary

• Provident Fund

• Private Medical and Life Insurance

• Flexible working arrangements (hybrid work and flexible work schedule)

• Friday afternoon off

• EY Tech MBA and EY MSc in Business Analytics

• EY Badges - digital learning certificates

• Mobility programs (if interested to work abroad)

• Paid Sick Leave

• Paid Parental Leave

• Yearly wellbeing days off

• Maternity, Wedding and New Baby Gifts

• EY Employee Assistance Program (EAP) (counselling, legal and financial consultation services)