Td Bank User Experience Design Strategist 

United Kingdom, England, London 

109883947

London, United KingdomEnterprise Enabling Functions

Job Description:

As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director – Experience Design.

Description

• Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
• Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
• Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
• Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
• Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
• Strategic Communication & Executive Support
• Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
• Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
• Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.

•Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.

Requirements

To thrive in this role, you should possess the following qualifications and skills:

• Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
• Strong collaboration skills with experience working across large, matrixed organizations.
• Ability to translate user research into actionable insights and practical recommendations.
• Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
• Excellent writing, editing, and storytelling skills with a strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced, evolving environment.

•Understanding of platform development strategies and large-scale program delivery is a strong advantage.

As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director – Experience Design.

Description

• Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
• Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
• Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
• Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
• Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
• Strategic Communication & Executive Support
• Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
• Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
• Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.

•Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.

Requirements

To thrive in this role, you should possess the following qualifications and skills:

• Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
• Strong collaboration skills with experience working across large, matrixed organizations.
• Ability to translate user research into actionable insights and practical recommendations.
• Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
• Excellent writing, editing, and storytelling skills with a strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced, evolving environment.

•Understanding of platform development strategies and large-scale program delivery is a strong advantage.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.