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Key Responsibilities:
Act astechnicalliaison between field to factory manufacturing process.
Responsible for related technical support aspectsata specific customer: escalation, system installation, improvementprogramsand upgrades.
Involves in upfront Configuration accuracy Review Meeting (CaRM) and Non-Standard Request (NSR).Drive accuracy of customer shipped configuration and BOMs (bill of Materials).
Ability to analyze Bill of Materials (BOM) andwork onchange control processes including Non-Standard Request (NSRs) or Engineering Change Orders (ECOs).
Perform Validation Inspection (MVI) for specific customer tools thatispart of the Tool Readiness Assessment (TRA) process.
Monitor factory’s manufacturing progress and alert stakeholders for critical actions.
On-site presence at customer site to gain understanding of customer specific needs, system installation risk, manufacturing related non-conformances.
Lead andparticipatein Failure Analysis (FA) activities toidentifyand resolve long-term technical issues.Contribute to reducingtool installation andwarranty(I&W)costs through proactive issue resolution and continuous improvement initiatives.
Analyze operational data;develop and implement recommendations.
Builds andmaintainscustomer satisfaction through clear, consistent communication and the sharing of collective knowledge.Consistently able tooperatein high pressure or ambiguous situations. Solicits customer feedback.
Prepare projectplanandcoordinatesthe attainment of project deliverables from planning to implementation. Maintains matrix for process improvements.
Document and mitigate non-conformance repeats.
Functional Knowledge
Require functionalexpertise, broad company knowledge (howown areaintegrates with others) andadditionalindustry or business knowledge.
Has working knowledge of production system SAP, iOMS.
Demonstrate good knowledge of mechanical,electrical,pneumatic &vacuumand process testing.
Knowledge of manufacturing methods& commodities asrelated to product and cost structure.
Reasonablygoodexperiencein Project Management.
Experience in semiconductor industry - Waferfabequipment installation / process development or similar electromechanical equipment is preferable
Requirements:
Bachelor’s degree in engineeringora relatedfield.
5 - 10years ofexperience working on Semiconductor equipment– either in manufacturing or as field/technical service. Preferably CVD equipment.
Applies general knowledge of business developed through education or experience.
Strong independent work ethic.
Willingto travel30%~35%of the time, with trips lasting a minimum of two weeks.
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