Honeywell Sr Customer Support Field Professional - Fire Station Alerting 

United States, Louisiana, Baton Rouge 

107255625

You will report directly to our Sr Customer Support Management Supervisor, and you'll work remotely tied to the Honeywell location closest to you, ideally near a major airport for travel purposes.

Key Responsibilities

• Customer Engagement: Act as the in-field primary point of contact for customers, delivering high-quality service and support for fire station alerting systems.
• Technical Expertise: Demonstrate a strong understanding of fire station alerting technology, troubleshoot issues, and provide solutions to ensure optimal system performance.
• Training and Support: Conduct comprehensive training sessions for end-users and installers, ensuring they are proficient in using the alerting systems. Provide ongoing support and technical assistance as needed.
• Travel: Willingness and ability to travel extensively to various fire station locations to install, maintain, and support alerting systems
• Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions. Document training materials and user guides
• Collaboration: Work closely with the internal team, including project managers, ISC, technical support
• Manage Subcontractors: Oversee and coordinate subcontractors to ensure they meet project requirements and deadlines. Ensure that subcontractor work aligns with company standards and client expectations
• Systems Inspection: check and evaluate the performance of fire station alerting systems to ensure they meet operational standards. Conduct site surveys and assessments.

YOU MUST HAVE

• Proven experience in a customer-facing technical role or fire service/PSAP experience.
• Strong technical skills and familiarity with fire station alerting systems or similar technology.
• Excellent communication and training skills, with the ability to convey complex information in an understandable manner.
• Ability to travel frequently and work independently in various locations across the United States and Canada.
• Problem-solving mindset and ability to think critically under pressure.

WE VALUE

• Experience in emergency services or fire station operations.
• IT networking principles.
• Experience with radio systems.
• Proficiency in technical documentation and user guide creation.
• Strong interpersonal skills and ability to build lasting client relationships.

PHYSICAL AND ENVIRONMENT

• Ability to lift up to 50 pounds
• Stand for prolonged periods of time
• Working on a ladder
• Work in non-climate-controlled spaces

• JOB ID: HRD253788
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Arizona,Arizona,99999,United States
• Nonexempt