Microsoft Critical Environment Program Manager - Business Operations 

Ireland, Dublin 

106810012

Required Qualifications:

• Bachelor’s degree in business, Program Management, or equivalent work experience
• Proven experience in a business operations role
• Proven experience with industry program and project management
• Proven experience with vendor account / suppliers management
• The contracts and reporting are in English - excellent English communication skills (speaking, reading and writing) are required.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following:

• Experience working with reporting and business analytics.
• Experience working with collaboration platforms (e.g., SharePoint, MS Teams etc.)
• Experience with reporting and data analysis systems & platforms (e.g., PowerBI)
• Experience working with organizational change management and continuous process improvement.

Responsibilities

• Provide thought leadership and subject matter expertise related to all our DC supplier contractual agreements and associated documentation. (SOW’s/POR’s/ Master agreements etc.)
• Ownership of our supplier’s maintenance service contracts from initial creation to final approval, including renewals of these documents, financial tracking for all Datacenter operations.
• Working with key stakeholders to continuously improve Datacenter suppliers’ maintenance contracts and ensure they are fully aligned to local Business and Global Standards.
• Develop and oversee all contract agreements (SOW's/POR's/TOF's/MSSA's/Change Orders etc.) from creation to final approval for all DC CE services – including Maintenance contracts / end of life works / projects / supplier initial set ups etc.
• Management of our suppliers contractual Service Level Agreements (SLA) for the Datacenter environment

Capabilities important to success include:

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
• Exceptional written and Interpersonal skills: Communicate effectively and concisely with our internal and external stakeholders and senior managers around contractual subjects.
• Supplier/Stakeholder Focus: Gather stakeholder feedback of supplier maintenance services, performance, and contracts, integrating this feedback into future decision making on contracts and scopes to continuously improve service delivery.
• Performance Standards: Develop tracking/reporting tools for supplier SLA and CE operational compliance to align to requirements and standards, communicate data to stakeholders and Implement action plans to continuously address gaps.
• Understand Datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect CE support team, effectively changes plans, goals, actions or priorities to respond to changing situations.
• Team Player: Work as part of the CE support team to support day-to-day operations.