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In this role you will:
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs
Required Qualifications:
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship
Posting Locations:
Lake & Isles Branch: 1505 W LAKE ST, MINNEAPOLIS, MN 55408
Nicollet Lake Branch: 3030 NICOLLET AVE, MINNEAPOLIS, MN 55408
St. Louis Park Branch: 4959 EXCELSIOR BLVD, SAINT LOUIS PARK MN 55416
Knollwood Branch: 8600 HWY 7, ST LOUIS PARK, MN 55426
Hopkins Branch: 1011 1ST ST S, HOPKINS, MN 55343
Wayzata Branch : 900 WAYZATA BLVD, WAYZATA, MN 55391
Ridgedale Branch: 1809 PLYMOUTH RD, MINNETONKA, MN 55305
Golden Valley Branch: 600 WISCONSIN AVE N., GOLDEN VALLEY, MN 55427
Olson Hwy Branch: 615 N. 7TH ST, MINNEAPOLIS, MN 55411
IDS Branch: 80 S 8TH ST 2nd FL, MINNEAPOLIS, MN 55402
Wells Fargo Center Branch: 90 S. 7TH ST, MINNEAPOLIS, MN 55402
Elliott Park Branch: 601 8th STREET S, MINNEAPOLIS MN 55404
University of MN Branch: 612 WASHINGTON AVENUE SE, MINNEAPOLIS MN 55414
**Positions may not be available at all branch locations outlined in the posting
11 Sep 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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