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Responsibilities:
· Pre-sales - assist in qualifying sales leads from a technical standpoint.
· Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner on issues ranging from features, specifications and functionality to integration.
· Conversant with networking applications and solutions.
· Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
· Provide assistance to identified customers with post-sales training.
Required Skills:
· 1-3 years experience in technical/pre-sales support as a sales or systems engineer
· 3-5 years experience in LAN/WAN/Internet services administration
· Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
· Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
· Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
· Experience with encryption and authentication technologies required
· Exceptional presentation skills
· Bachelors Degree or equivalent experience. Graduate Degree favorable
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