Wells Fargo Credit Portfolio Consultant 

United States, Illinois 

105882582

In this role, you will:

• Manage customer inquiries, payment performance and disputes

• Provide support regarding portfolio payment performance, potential or emerging risks in conformity with business risk appetite and policies and procedures

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures and compliance requirements

• Receive direction from supervisors and exercise independent judgment while developing understanding of the portfolio management responsibilities and the credit functions, analytical tools, policies, procedures and compliance requirements.

• Collaborate and consult with managers, functional colleagues, and stakeholders to meet customer and business needs, minimize portfolio risk, and maintain compliance with policies.

• Daily account management and prioritization of a wide range of tasks

• Escalate risk concerns to management timely, making recommendations on what actions are necessary to reduce risk.

• Participate in less complex consulting services and identify opportunity for providing credit and portfolio expertise

• Identify and assess account performance, as well as potential and emerging risks, and partnering on credit and portfolio strategies within the scope of responsibilities

• Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in portfolio management

Required Qualifications:

• 2+ years of Portfolio Management/Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4-year college degree preferably in Finance, Accounting, Business Administration or related field

• Inventory Finance experience

• Commercial Banking experience

• Strong Customer Service Skills

• Experience working with multiple stakeholders

Job Expectations:​

• Posting may come down early based on applicant volume

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.