Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

105721988

Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Scripting skills in PowerShell
• A working knowledge of the fundamentals of cloud computing.
• Good knowledge of Virtualization concepts and virtual system administration
• Good knowledge of Hyper-V configuration and administration, failover clustering in Windows Server
• Some experience with LDAP, Security, OS (Windows/Linux) Internals concepts
• Some experience with networking concepts such as Software Define Network (SDN), Load Balancing, DNS, VPN, Network trace capture & analysis
• Any experience with Microsoft Azure would be valuable
• Any experience with Docker, Container or Kubernetes be valuable
• Any experience with Open Source platforms and technologies would be useful

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements