JPMorgan Fraud Operations Vice President 

United States, Texas, Plano 

105511453

Job Responsibilities

• Execute the fraud strategy set by leadership for Merchant Services Operations.
• Lead and facilitate daily fraud operations across multiple sites in the USA and Philippines.
• Define and ensure a best-in-class client experience during fraud events.
• Collaborate with external clients and internal partners in various departments.
• Leverage expertise in core fraud functions to mitigate risk and reduce financial losses.
• Identify and address root causes of merchant service requests or escalate as needed.
• Approve process exceptions and determine escalated merchant concessions.
• Partner with Risk and Strategy teams to explore research and automation opportunities.
• Work with Operational Readiness teams to ensure preparedness for changes.
• Review and approve procedure updates, ensuring accuracy and compliance.
• Communicate business updates to Product and Leadership teams regarding team performance and work health.

Required Qualifications, Capabilities, and Skills

• Three or more years of experience in a Vice President or equivalent role.
• Proven experience in a Merchant Acquiring or similar functional role.
• Strong communication and diplomacy skills for cross-organizational collaboration.
• In-depth knowledge of controls, compliance, and regulatory aspects of global merchant payments.
• Experience in a fast-paced, high-volume financial services environment.
• Demonstrated ability to manage multiple complex change initiatives concurrently.
• Proficiency in data analysis for proactive solutions and strategic decision-making.
• Experience leading team performance, including coaching and building a high-performance culture.
• Ability to synthesize data into insights and influence through effective storytelling.
• Self-starter with strong attention to detail and problem-solving skills.
• Demonstrated ability to motivate and develop employees with a positive approach to challenges.