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JPMorgan Product Delivery Manager - Payments Vice President United States, Florida, Tampa 105139764
15.04.2025
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Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Provide consulting services to inform and coach product owners on a robust control framework with a focus on effective risk management of their product or process.
- Triaging broken processes, taking action to resolve and land with new ownership.
- Oversee Action Plans (APs) and offer support to AP Owners to ensure timely delivery. In certain situations, assume ownership of APs if there is no other designated owner.
- Provide Audit support and advocacy.
- Assist in various Change Management activities (Business Assessment and Readiness, Risk Materiality, etc.)
- Oversee large breaks/issues as appropriate.
- Collaborate with cross-functional partners (e.g., Business Control Managers, Legal, Product, Finance) to address and resolve risk-related business issues.
- Track and escalate risk issues to leadership as necessary. Execute monitoring controls where necessary.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- 5+ years of experience or equivalent expertise in consulting or related experience.
- 3+ years in a payment processing, financial or product related role; understanding of the payments space.
- Advanced knowledge of the product development life cycle.
- Comfortable with change, debate, and conflicting objectives or priorities
- Drives results through leadership, people, communication and influence.
- Proven experience driving large initiatives spanning across the firm.
- Confidence to work independently and develop creative ways to achieve goals. Excellent negotiation and collaboration skills with cross-functional leaders.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Controls experience
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