Td Bank Contact Center Rep II Credit Card Representative Canada, Ontario, London 104586493
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Department Overview
Helping is at the heart of everythingwe dofrom 7am EST – 12am EST,colleagues and supportive leaders,
As the voice of TD,in-bound callers with accountinquiries, orresolving an issue by providing advice and recommending a TD product or service,help us offer trusted support to our clients whenever they need it.
As a valued member of our Contact Centre Team, you will:
Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:r
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole
After completing in-person training and onboarding sessions,work primarily offsite. Since most of your work activities can be performed independently,with astable internet connection
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
communication and
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations
assist
Ability toworkbothindependentlyand aspart of a team
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices
14201 – Banking,lerks (NOC)
. Through regular colleague development conversations, training programs, and a competitive benefits plan,
interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.
Our P
our pledgethat no matter where you work at TDhave the
a meaningful impact on the business, your colleagues, and the customers and communities we serve
new skills,growyour career,explorenew opportunities acrosstheBank, andultimatelygainnew perspectives tohelp you
eaculture of carewhere allcolleaguesare respected, included, appreciated,
Total Rewards Package
and their families achieve their financial, physical,and mental well-being goals. Total Rewards at TD includesbase salary,variable compensation,and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition
How We Work
At TD, we believethem toOur hybrid workplace experience is designed toremotely where imakes sense for the work.our colleagues are working,’
, and thishow we approach innovation and the capabilitiesdeveloping to shape the future of banking.
help you realize your full potential.here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.
’committed to fostering an environment where all colleagues are encouraged to bring theirselves to work, experience,’
life, andand communities.
’
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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