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SAP Technical Quality Manager German Speaking 
Czechia, Prague, Prague 
104516791

24.06.2024

What You'll Do:

  • Understand and analyze the customer's business goals.
  • Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
  • Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
  • Recognize potential risks and issues, and develop plans for their mitigation.
  • Manage escalations in critical situations.
  • Handle customer stakeholder management, including regular face-to-face interactions.
  • Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
  • Document and report engagement status, and manage internal SAP stakeholders.

Who You Are:

  • Skilled in relationship building, trust creation, prioritization, and networking.
  • A proven track record in addressing business concerns and demonstrating how services can provide added value.
  • Demonstrated understanding of SAP-customers’ expectations and requirements, with experience in developing sustainable IT-strategies.
  • Comprehension of principles and methodologies related to cloud service delivery.
  • Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.
  • Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
  • Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
  • Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
  • German Professional proficiency


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