Proactively contributes to knowledge-sharing across the JPMorgan Chase technology community
Demonstrates personal and professional resilience while navigating difficult situations with composure and tact
Champions site reliability culture and practices and influences the adoption of a site reliability customer-centric mindset
Educates Product Owners, Dev Leads, and Developers on service level objectives, service level indicators, and error budget policies
Leads your application or platform stakeholders in establishing reasonable service level objectives and error budgets with your customers
Manages the day-to-day activities of your team and escalate issues to necessary stakeholders in a timely fashion
Engages team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans
Promotes safety, fairness, respect, and trust across the firm and within your team
Shares relevant technical knowledge to projects of moderate complexity
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Demonstrated ability to drive the adoption of site reliability culture and practices within a team
Experience in leading small teams of technologists and managing projects
Ability to lead a small team to look for roadblocks, run tests, and solve related problems
Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
Experience with troubleshooting common networking technologies and issues
Formal training or certification on software engineering concepts and 5+ years applied experience
5+ years of experience leading a team of technologists, managing projects, and removing blocker
Preferred qualifications, capabilities, and skills