Amazon Support Engineering Manager 

India, Telangana, Hyderabad 

104263532

This role requires navigating abstract, cross-functional challenges and driving scalable improvements across teams, services, and platforms. We’re looking for a leader with strong cloud infrastructure knowledge, programming acumen, operational expertise, and a passion for driving innovation. You'll be empowered by robust backend systems, established processes, and a high-performing team focused on improving customer experience.Key job responsibilities· Technically lead your team and act as a subject matter expert for one or more services
· Lead large multi-team projects and resolve the most complex support issues· Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
. Complete analysis and present periodic reviews of operational performance and KPIs
· Think proactively and work to prevent support issues before they are realized
· Regularly work with management to assign tasks and small projects to other Support Engineers
· Take a role in the strategic direction of the team
· Play a significant role in hiring, mentoring, and training employees
· Demonstrate excellent judgment when making decisions

- A Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field, or five or more years of work experience in System development as an equivalent.
- 5 or more years of people management experience leading System development teams.
- Proficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, and Go.
- Experience designing, building, and operating large-scale distributed systems or web services.
- Experience in managing large scale infrastructure and automation
- Experience engaging and influencing senior executives using both verbal and written communication tools