JPMorgan Quantitative Research - Credit Vice President 

United States, New York, New York 

103609206

Job responsibilities

• Supports key strategic change programs for the Merchant Services business; helps drive specific projects, workstreams and/or deliverables to deliver improved business revenue growth and profitability, as well as enhance the client experience
• Helps analyze end-to-end processes and identify opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
• Supports execution of the cross-function reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
• Supports delivery of regular progress updates to Sales, Product, and other senior management stakeholders across Payments and Global Banking; helps track OKRs and metrics to demonstrate progress
• Helps deliver communications and training around strategic changes
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Develops understanding of client personas in target segments and their needs

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in project management or a relevant domain area (e.g., change management, product development, strategy, management consulting, business management)
• Experience in merchant services or payments
• Demonstrated performance in either project management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in reporting and data analysis
• Understanding of delivery and experience implementing continuous improvement processes
• Ability to interact with colleagues at various levels and across functions; proven ability to cultivate strong relationships
• Strategic thinker who is comfortable translating abstract ideas into a concrete plan of action
• Change agent who makes a strong case for change through facts, compelling communication style and deep understanding of the audience
• Strong Powerpoint and Excel skills are mandatory

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Knowledge of merchant services revenue streams and drivers of profitability
• Knowledge of automation tools
• Bachelor’s degree preferred