EY Service Excellence Senior Associate 

Philippines, Taguig 

102891149

The role requires candidate to independently lead and execute on following service excellence pillars:
• Continuous improvement
• Quality management system
• Voice of Customers (VOC)independently drive change, manage multiple stakeholders and must possess strong communication & technical
skills.
• Independently manage and develop strong pipeline of improvement ideas by running workshops.
• Have strong experience in executing and mentoring improvement projects
• Guide operations and quality team on Quality tools, Techniques & PI/ CI
• Be a change agent and should be able to drive quality culture in operations• Take lead in setting up SLA, KPI’s, work with Operations and Customers to define measurements
• Help operations team to prepare for process audits by implementing QMS
• Monitor performance of the process by gathering relevant data and producing statistical reports.
• Conduct calibration with operations team and business partners
• Identify opportunities to share/adopt process standardization and best practices across GSS centers.
• Experienced in managing internal and external stakeholders.
• Experienced in VMA/Macro, RPA, SharePoint/Workflow, PowerBI• Candidate must possess at least a Bachelor's/College Degree , any field.
• Required skill(s): Service Excellence, Quality Management, Six Sigma, Project Management.
• At least 7 years of working experience in the related field is required for this position.
• Candidates must be willing to work in Taguig CityWe look for high performers, who consistently deliver quality work while continually looking for ways to
improve. We want you to have a clear sense of personal and professional accountability, and know how
to build relationships by doing the right thing. We look for people who demonstrate drive, vision andWe want people who understand the challenges of working in a professional services environment, and
are focused on achieving and delivering the best for our clients.We offer a competitive compensation & benefits package and different rewards program like travel
opportunities, awards & recognitions, loyalty awards.continuous learning and development opportunities by providing in-house technical and supplemental
training related to each role, as well as promoting developmental programs, such as mentoring activities,situations in the business world.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products,
expertise and systems we’ve developed to build a better working world. That starts with a culture that
believes in giving you the training, opportunities and creative freedom to make things better. Whenever
2020 a reality.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.