Red hat Senior Technical Support Engineer - OpenShift 

Australia 

10266282

What you will do

• Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases

• Analyze upstream development against current customer-reported defects and develop patches to resolve issues

• Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues

• Record customer interactions including investigation, troubleshooting, and resolution of issues

• Work closely with Red Hat’s development engineering teams and assist production support engineers and technical account managers

• Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues

• Demonstrate good judgment in selecting methods and techniques to obtain solutions

• Maintain a commitment to providing the best experience possible for Red Hat’s customers

• Manage your workload to ensure that all customer issues are handled and resolved in a timely manner

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

what you will bring

• Bachelor's degree in a technical field; engineering or computer science is a plus

• 6+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service

• 6+ years of experience with the Linux or Unix operating systems

• Experience working with hosted applications or large-scale application deployments

• Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET

• Experience with developer workflows, continuous integration (CI) tools like Jenkins, and continuous deployment (CD)

• Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark

• Solid knowledge of LVM and filesystems

• Solid development-level experience with multiple programming languages and experience writing patches or pull requests is a plus

• Excellent reading and writing skills in English; fluent language skills in English

• Commitment to providing the best experience possible for Red Hat's customers

• Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus

• Experience with Amazon Web Services (AWS) or Pivotal Cloud Foundry is a plus

• Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus