Ford Operation Specialist 

Australia, Victoria, Melbourne 

102327305

Main Responsibilities

• Support IT, Business and Vendor managed infrastructure, including servers, networks, storage systems, telecommunication network and virtualization platforms. Demonstrate knowledge of safe management of contractors and day to day tasks.
• Maintain data centre facility and networking equipment, including routers, switches, and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
• Engage with relevant stakeholders, identifying business requirements for IT products and services. Act as "Voice of the customer", represents the customers by advocating local requirements, priorities, and customer feedback when working with global and regional service functional teams.
• Serve as an escalation point for customers related IT services. Provide specialist advice to diagnose, resolve and facilitate resolution of all customer IT support issues, providing overall support to customers of applicable IT services globally.
• Enforce corporate IT standards and process. Create and maintain comprehensive support documentation. Ensure resolutions are documented and added to the organization's knowledge repository.

You'll have…

• Demonstrated knowledge and experience in the following areas (min 3 years of experience):
  • Data Centre facility management.
  • Cisco network infrastructure.
  • NAS storage solutions.
  • Servers.
  • Desktop management and application support.
  • Safety management of day-to-day tasks and contractor work.
  • Experience working within enterprise level IT infrastructure is desirable.

• Proven business and IT analysis ability to investigate issues and requirements; identify and prioritize appropriate solutions. Ability to maintain detailed and accurate records.
• Well-developed written and verbal communication skills, ability to effectively engage at a technical and non-technical level to different leadership levels within IT and stakeholders locally and regionally.
• Strong customer focus with a continuous improvement and innovation mind-set. Demonstrate high standards of professional behavior and interpersonal skills when dealing with staff, contractors, and suppliers.
• Effective relationship management with ability to influence others/indirect reports. Ability to self-manage time to effectively engage with global counterparts across time zones.
• Able to support emergency-on call requirements (out of business hours support) as required.

Some of our many employee benefits are listed below;

• Extra days leave
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities
• Opportunities for growth and personal development through external/internal training programs
• Paid parental leave.
• Paid volunteer Days.

Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages.

All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.

If you require any support or adjustments to the recruitment process, please contact Sarah, our Talent and Inclusion Lead at

---Applications will close on Sunday 04 May 2025, however, please do not delay your application as interviews will commence before this date---