Citi Group Global Operational Risk Officer SVP - Billing Onboarding & Lat Coverage 

United States, Delaware, Wilmington 

102146866

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.

• Serves as an SME and oversight function working with the In-Business OR and Independent Risk Teams

• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)

• Focus on Coverage of Operations Functions across TTS (e.g. Billing, Onboarding, Account Set-up etc.)

• Coordinate ORM TTS Coverage of LAT AM

• Ensures Operation Risk Policy implementation and provide exception approvals

• Attends regular In-Business Risk & Control Forums

• Work with the first line to review, challenge and provide guidance to improve metrics by calibrating thresholds and define new metrics to identify ‘true’ risk breaches

• Assist with assurance reviews to test processes and controls

• Partner with country cluster leads on reviews performed locally, as well as, Risk Stripe SME’s on ORES, NACs, Lessons Learned, etc.

• Work on deep dive (root cause analysis) with support of In-Business Risk & Control and drive corrective actions

• Issues Management (KPI/KRI/Corrective Action Plans)

• Share best practices and common risk, controls and corrective actions through Framework Papers

• Embrace a level of professional skepticism, naturally seeking to remain objective & validate answers provided before making key decisions

• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.

• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience

• TTS Product knowledge strongly desired

• Significant experience in Operational Risk is essential. Other audit and risk and control disciplines would be a plus

• Exposure to Internal Audit would be desirable

• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams

• Outstanding communication (verbal & written) and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. Ability to effectively communicate complex topics to a broad audience.

• Detailed oriented with analytical skills

• Expert in Microsoft Office Tools.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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