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Gong Senior Sales Engineer United States, California, San Francisco 102078120
22.09.2024
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RESPONSIBILITIES
- Work alongside Sales and Customer Success as the ultimate product expert
- Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Gong technology
- Assist prospects and customers with Business Assessment (POCs, Pilots)
- Craft content to show customers how to leverage Gong for specific use cases
- Solution complex business and technical requirements and explain them in simple terms
- Assist with RFPs and questionnaires in the context of sales cycles
- Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
- Contribute reusable assets to the Sales Engineering team and the company at-large
- Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
- 4-6 years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
- A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering
- Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
- Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON
- Understanding of security and privacy pertaining to SaaS systems
- Excellent verbal and written communication skills
- Strong interpersonal and teamwork skills
- Passion for technology and problem solving; able to make the complex sound simple
- Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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