Capital One Director Chief Staff - Cloud Ops Resilience Engineering 

United States, Virginia, Arlington 

101802074

Center 3 (19075), United States of America, McLean, Virginia Director, Chief of Staff - Cloud Ops Resilience Engineering

The Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff will partner with the VP+ Leadership team within the Cloud Operations Resilience Engineering (CORE) organization. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the organization: 1) Strategy, 2) Operational Excellence, 3) Organizational Culture, and 4) Communications.

Responsibilities:

• Serve as a strategic thought partner for our CORE leadership team, helping guide the operations and management of the organization.

• Act as a central point of contact between the CORE leadership team, CORE Insights & Analytics team, peer Chiefs of Staff, and other key partners. Ensure alignment of leaders across the organization.

• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget, associate engagement, culture, operational excellence, etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the organization’s strategy and vision, lead the Leadership team to drive and track goals and priorities. Solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.

• Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence. Craft operating routines and regularly participate in team meetings, offsites, and huddles.

• Work closely with all business units and functions to align operations with strategy. Coordinate with product and business teams to build and execute on strategy.

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications. Communicate plans and execution status for divisional strategic programs.

• Lead staff to focus on culture and improving organizational engagement across the organization.

• Lead CORE-wide associate engagement and enablement strategy and broader labor strategy programs, in partnership with Recruiting, HR Business Partners, Learning & Development and other partners

The Successful Candidate will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills

• Have the ability to multi-task with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be capable of balancing strategy and tactical delivery

Basic Qualifications:

• Bachelor’s degree

• At least 7 years of experience in Project Management, Process Management, or Program Management

• At least 3 years of experience managing executive level stakeholders across different business functions

• At least 4 years of experience working with cross-functional teams

• At least 3 years of experience partnering with engineering teams

Preferred Qualifications:

• Bachelor's degree in Organizational Management or STEM-related field

• 5+ years of experience in people management

• 3+ years of experience in strategy development

• 3+ years of experience in budgeting and labor strategy

• 3+ years of experience driving organizational change and operational excellence

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.