Akamai Technical Support Engineer II - Monday-Friday 

India 

101617205

As a Technical Support Engineer II, you will be responsible for:

• Learning and gaining in depth experience in APIs and cyber security, including the OWASP API Security Top 10
• Triaging and resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Reproducing customer issues, finding workarounds, and writing high quality bug reports
• Working remotely to assist customers and collaborate with internal teams to resolve issues effectively.
• On-call shifts that may include nights, weekends, and select holidays

Do what you love

To be successful in this role you will:

• Have 4 years of relevant experience supporting software products
• Have knowledge in Linux, SQL, containers (Docker and Kubernetes), cloud platforms, and APIs
• Have customer-focused and a responsiveness mindset
• Have experience in troubleshooting and deploying software or networking equipment

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.