West Pharma Analyst & Enterprise User 

India, Karnataka, Bengaluru 

100667715

Essential Duties and Responsibilities:

• Able to work effectively (independently and/or within teams) across functional areas in a collaborative environment.
• As a techno-functional analyst, understand business processes across the enterprise and convert them into powerful digital solutions Provide production support and ensure the smooth operation of production processes.
• With guidance maintain UX industrialization standards across the enterprise. Apply these standards as a mandate during the very early stages of software development to ensure a highly usable product.
• Lead and mentor junior analysts and production associates, providing guidance, support, and professional development.
• Eager to learn principles of design thinking, abstraction and UX industrialization.
• With help develop testing and validation mechanisms with the UI development team to create a constant feedback loop for faster iterations
• Get trained on new functionality as required.
• Document procedures for system updates and maintenance.
• Perform other duties as assigned based on business needs.

Education and Experience:

• Bachelor's degree in information technology / computer science / business administration / design or equivalent
• 2-4 years in a business analyst role.
• 1+ year of Experience in UX Design, UI Development, UX Product Management is required.
• 2-4 years in a production or manufacturing environment

Knowledge, Skills and Abilities:

• Breadth of expertise in the following:
o Ability to quickly learn new systems, processes & data.
o Organized and meticulous with commitment to accuracy and quality in all tasks
o Highly enthusiastic about demonstrating superior customer service.
o Strong aptitude for learning and implementing new technology.
o Ability to work independently.
o Effective organizational and interpersonal skills including written and verbal communication skills.
o Proficiency in MS Office
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times.

Physical and Travel Requirements

• Occasional on-call work required.