GE HealthCare Multi Modality - Field Engineer II Miami & Keys 

United States, Florida 

100340821

The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more of our Vascular modalities within hospitals and healthcare systems in the Jacksonville, FL area.
Job Description

· Perform advanced troubleshooting and repair on assigned equipment.

· May also perform installation, validation and maintenance on assigned equipment.

· Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.

· Lead communications with customers and serve as escalation point for customer-related concerns including installs.

· Lead and communicate HQ and Zone or Area-level initiatives.

· Co-lead regular team or modality meetings as required.

· Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

· Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

· Effectively communicate and partner with teammates and colleagues.

· Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

· Keep up to date with competitor information and market trends.

· Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.

· Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.

· May include application training of clinical or scientific staff on designated equipment.

Qualifications :

· Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;

· OR equivalent military education and 4+ years of experience servicing electrical equipment;

· OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.

· Experience interfacing with both internal team members and external customers as part of a solution based service process.

· Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

· Experience troubleshooting and responding to customer concerns.

· Experience with Web applications as well as Microsoft suite of products.

· The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

· In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).