Windows System Administrator jobs

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal AI Engineer for the Enterprise AI Platform, you will be a pivotal technical leader driving the identification, design, and hands-on implementation of AI-powered solutions that directly address critical business challenges across IT and all enterprise functions (Sales, Marketing, Finance, HR, Legal, etc.). You will operate where AI innovation, top-tier engineering, and significant business outcomes converge, acting as the technical bridge between complex business problems and cutting-edge AI execution. Leveraging our robust Enterprise AI Platform, you will translate ambiguous problems into concrete AI solution designs, build core components of these solutions, and ensure their successful deployment and measurable impact, supporting both code-based and low-code/no-code approaches.

Your Impact

• Applied AI Solution Design & Architecture: Deeply understand complex business problems and strategic objectives across various enterprise functions. Break down ambiguous AI problems into concrete, actionable AI solution designs, including identifying the appropriate AI models, data requirements, and integration points for end-to-end AI applications
• Hands-on Development & Implementation: Lead the hands-on development and implementation of key components of the AI assistant, agent, app, supporting both traditional and Generative AI model development, deployment, and real-time inference systems. Drive the successful integration of experimental AI technologies into production, showcasing tangible business value through rapid prototyping and measurable results
• System Design & Optimization: Contribute significantly to the detailed design of large-scale, distributed AI/ML systems, ensuring performance, reliability, security, and developer-friendliness. Optimize existing systems for scalability, efficiency, and maintainability, ensuring the platform's ability to handle massive scale data and inference requests, optimizing for low latency and high throughput for real-time AI applications
• Rapid Experimentation & Integration: Evaluate and integrate new AI tools, frameworks, SDKs, and cloud solutions into the platform, ensuring alignment with architectural strategy and engineering needs. Lead proof-of-concepts (POCs) for emerging AI innovations and drive their integration into production through long-term architectural evolution
• Architectural Adherence & Best Practices: Champion and enforce design standards, patterns, and best practices for scalable and secure development of AI assistants, agents, and applications across various teams
• Technical Leadership & Mentorship: Provide technical leadership and mentorship to other AI and ML engineers, fostering a culture of engineering excellence, innovation, and hands-on experimentation within the team and across the company
• Cross-Functional Collaboration: Partner effectively with executive leadership, data science teams, engineering, product stakeholders, and business leaders to translate complex business use-cases into scalable, production-grade AI solutions. Act as a go-to expert for complex AI engineering challenges, providing technical guidance and hands-on support
• Responsible AI & Governance: Implement features and practices that ensure AI systems comply with responsible AI principles, data governance, privacy laws, security policies, and ethical AI frameworks.
• Innovation & Research: Actively learn and incorporate advances in Agents, Generative AI, LLMs, and scalable AI architectures. Actively research and evaluate cutting-edge AI/ML techniques, algorithms, and models (e.g., foundation models, multi-modal AI) to identify opportunities for platform enhancement and new solution development
• MLOps and Automation: Lead the implementation and continuous improvement of MLOps pipelines, including automated model training, versioning, deployment, and monitoring, to streamline the AI lifecycle. Design and implement automated testing strategies for AI models and platform components to ensure model quality, robustness, and drift detection

Your Experience

• 10+ years of experience in software engineering, distributed systems, or enterprise architecture, including at least 5 years focused on leading AI/ML engineering or platform development
• Proven expertise in designing and building complex, enterprise-grade AI/ML platforms and applications, ideally across multiple domains (e.g., customer support, finance, sales)
• Deep practical understanding of the full AI lifecycle for developing assistants, agents, and applications, including feature engineering, RAGs, model training, evaluation, validation, deployment, and monitoring
• Extensive hands-on experience with distributed systems architecture, streaming data platforms, data lakes, and real-time decision engines
• Generative AI & Large Language Models (LLMs): Direct hands-on experience with Generative AI technologies, including Large Language Models (LLMs), multi-modal models, RAGs (Retrieval-Augmented Generation), and agentic AI systems. Familiarity with techniques for LLM alignment, fine-tuning, and responsible deployment
• Proficiency in modern AI/ML frameworks (e.g., TensorFlow, PyTorch, JAX) and cloud AI/ML platforms (e.g., AWS SageMaker, Google Cloud AI Platform/Vertex AI, Azure ML)
• Strong programming skills in languages such as Python, Java, or Go
• Excellent communication skills with a track record of influencing technical and cross-functional stakeholders at VP+ levels
• System-Level Thinking: Demonstrated ability to think at a system level, understanding complex interdependencies within distributed AI architectures and optimizing end-to-end performance

Preferred Qualifications

• Master's degree or Ph.D. in Computer Science, Machine Learning, or a related technical field or equivalent military experience required
• Experience contributing to open-source AI projects or publications in top-tier AI conferences
• Prior experience in a technical consulting or solutions architecture role, bridging technical teams and senior business stakeholders
• Deep understanding of cybersecurity principles as they apply to AI systems

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $179000/YR - $290500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Job Description:

This job is responsible for preparing and reviewing documentation in accordance with bank policies and procedures to facilitate closings with the client. Key responsibilities include working on routine to more complex documentation as assigned by the Market Leader or designee and interfacing working with company vendors, legal counsel, line partners, and clients to ensure world-class documentation accuracy. Job expectations include maintaining accuracy of documentation and system of record financial data, delivering documents in a timely manner, and eliminating controllable rework.

Job Description

This job is responsible for preparing and reviewing business banking loan documentation in accordance with bank policies and procedures to facilitate closings with the client. Key responsibilities include working on routine to more complex documentation as assigned by the Market Leader or designee and interfacing working with company vendors, legal counsel, line partners, and clients to ensure world-class documentation accuracy. Job expectations include maintaining accuracy of documentation and system of record financial data, delivering documents in a timely manner, and eliminating controllable rework.

Responsibilities:

• Ensures that loan documentation and lien perfection meet bank policies and procedures and that work products are delivered in an accurately and timely manner

• Reviews documentation, performs due diligence and collateral perfection, and monitors loan documentation for a specific market segment

• Reviews documents for accuracy, timely delivery, and necessary research requirements to ensure documentation reflects the appropriate transactional information and elimination of controllable rework

• Reviews the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements

• Designs a robust filing and organizational process to assist in completing primary financial booking and initial loan funding

• Works closely with Client Managers, Credit and Portfolio Officers, Agency Management, internal and external legal counsel, and many internal operational support units to ensure seamless execution of transactions

Required Skills:

• Demonstrated history of employing excellent communication skills both written and verbal and acts with urgency

• Demonstrated ability to professionally handle multiple tasks while balancing the need for both quality and efficiency in a fast-paced metric-centric environment is a necessity

• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and OneNote)

• Strong organizational skills with time management, and ability to manage multiple priorities under tight deadlines

• Commitment to excellent internal and external customer service

• Motivated, solution driven and creative thinker

• Adapts and embraces change in technology, changes in policies and procedures

• Demonstrates the ability to lead and fosters teamwork and change

Desired Skills:

• College Degree preferred

• Working knowledge of LoanIQ, HotDocs, and Credit Center

• Commercial real estate loan experience

• Paralegal experience is beneficial

• Comprehension of commercial credit operations

• Desire the commitment to take on leadership responsibilities and grow within the role

Skills:

• Attention to Detail

• Customer and Client Focus

• Data Collection and Entry

• Due Diligence

• Prioritization

• Adaptability

• Business Acumen

• Oral Communications

• Written Communications

Responsibilities

Reviews construction draw packages, identifies and helps resolve construction and title issues, keeps accurate records of detailed construction loan budgets and all sources of funds, including loan funds and non-loan sources of funds, and ensures loans are in balance all with some supervision Serves as a point of contact for assigned clients on all loan related servicing matters for moderately complex to complex deals which may include syndicated loans and delivers a high level of service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and the bank's policies with minimal supervision Coordinates fundings with Fulfillment and Assignment Desks as needed and ensures communications are timely and accurate Performs payoff quotes and related calculations including prepayment calculations Assists Loan Administrators with their primary responsibilities and helps managers in directing workflow and performing quality assurance activities.

Required Qualifications:

Has two or more years previous commercial real estate loan administration experience Familiarity with commercial credit or commercial loan terminology Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments Highly organized, proactive, and able to plan, prioritize and manage deliverables Strong written and verbal communication skills; able to target messaging to different audiences Effective problem-solving skills Proficient computer skills, including Windows, Excel, Word, and Outlook Can work independently while balancing early escalation to ensure seamless closing Adapts well to a quickly evolving environment.

Finance, accounting, or mathematical background Experience with LoanIQ, ACBS, or similar booking platform Funding experience payments/advances to commercial loan clients Bachelor’s degree or equivalent loan administration experience Monitors, research and instructs payment processing for borrower payments, disbursements, and fees and collects appropriate fees due from the lender or servicer Maintains past due principal, interest, and fees as well as reconciliation exceptions within acceptable levels

Problem Solving

Recording/Organizing Information

Relationship Building

Data Collection and Entry Financial Analysis

Oral Communications

Written Communications

Data Management

Legal Structures and Legal Forms

Regulatory Compliance Result Orientation

High School Diploma / GED / Secondary School or equivalent

As a
You will:

• Design and lead the effort on automation, continuous integration/continuous delivery processes and tools to make our services simpler and more robust

• Mentor team members in design collaboration, code reviews, development tools and processes

• Take part in the full software development life cycle including development, test, continuous delivery and support

• Be an active member of an agile team, collaboratively realizing features through development, test and delivery

Essential Requirements:

• 9+ years’ experience in software development

• Strong problem-solving and analytical skills

• Strong Windows deployment knowledge in the following areas:

  • Windows System Image Manager

  • Understanding of unattend.xml files

  • Understanding of phases of Windows deployment process (WindowsPE, Specialize, AuditMode, OOBE, etc.)

  • Understanding of Windows Pre-installation Environment (WinPE)

  • Able to debug issues experienced during OS deployment

• Strong Windows Debugger knowledge, ie. How to collect necessary files that can be used in Windows Debugger

• Strong Scripting knowledge: Batch file, PowerShell, Python, VBscript

Desirable Requirements:

• Bachelor’s or Master’s degree in computer science or related field

• Experience with DISM, Atlassian products (JIRA, Confluence)