United States, Pennsylvania, Tech Support jobs

About the role:

This role will require collaboration with engineering, production, and quality teams to identify and resolve equipment malfunction related issues.

Your responsibilities will include:

• Identify and fix problems that arise during the braiding process in a quick and effective manner to minimize downtime
• Perform routine maintenance and document the details in the machine maintenance system in compliance with the Quality System
• Monitor processes and perform adjustments to ensure product quality
• Evaluates and orders necessary equipment, tools and fixtures.
• Revise existing documents, processes, and/or methods to correct or improve processes/product
• Ability to handle the physical demands of the job, including moving equipment, standing for long periods, and handling materials
• Work with vendors/suppliers to procure and install tooling, fixtures, and/or equipment
• Participate in the redesign and/or development of equipment with the Process Development team to enable the integration of new products
• Contribute toward Braiding and Molding Technology Continuous Improvement initiatives to enhance performance, reduce downtime, improve overall manufacturing efficiency, and other Value Improvement Projects (VIP)

Required qualifications:

• 2 years with High School Diploma and/or equivalent experience, training, or apprenticeships

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Applicants must be authorized to work in the United States without the need for employer sponsorship, now or in the future.

• Establishing category strategies that result in a sustainable competitive advantage.
• Managing strategic supplier relationships in line with company and category expectations
• Negotiating and executing contracts that deliver the best outcomes for Boston Scientific
• Driving sustained year-over-year value improvement related to quality, service, and cost.
• Defining technology roadmaps that align with long-term product and patient needs.
• Collaborating with Supplier Engineering to develop should-cost models.
• Gathering and analyzing market intelligence to report on trends, risks, etc.
• Identifying market and sourcing risks; work with stakeholders to define and execute mitigation plans.
• Providing key data analytics and reporting to support category and supplier strategies
• Supporting the broader sourcing team with data analytics and supplier communications
• Providing source selection recommendations for new products that align with the category strategy.
• Driving early supplier involvement with R&D to achieve development objectives, timelines, and reduce costs.
• Facilitating supplier business reviews; attend on-site supplier visits for assessments, negotiations, business reviews, etc.
• Facilitating the identification and evaluation of new materials and technologies
• Identifying and rationalizing insourcing vs. outsourcing opportunities
• Supporting or leading business process improvement projects
• Providing escalation support to site purchasing teams as required

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field
• Experience in Sourcing, Supply Chain Management, or Supplier Relationship Management
• Proficient with MS Office Excel and other applications (i.e., Word, PowerPoint, MS Project etc.)
• Ability to travel up to 20%.

• Minimum 2 years of experience in Sourcing, Supply Chain Management, or Supplier Relationship Management
• Master’s Degree or professional certification (i.e., CPSM, CPIM, CSCP, PMP, Lean Six Sigma, etc.)
• Experience sourcing for electronic components or medical devices.
• Experience working in medical device or similar regulated industry.
• Strong data analysis skills, with ability to translate data into strategy
• Ability to take direction and coaching from mentors
• Strong decision-making and negotiation skills, ability to influence internal and external teams.
• Ability to work independently and collaborate with cross-functional teams to complete projects.
• Strong interpersonal skills, with ability to communicate effectively with individuals on all levels.
• Strong critical thinking and analytical skills: process and results-oriented
• Detail oriented with strong organizational skills; ability to multi-task and prioritize competing responsibilities effectively.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Key Responsibilities

• Requirement & Order Administration: Establishes and/or reviews requirements, generates, adjusts and expedites purchase orders based on MRP results (or results based on other planning systems) and/or on requisition basis along with pertinent information being used to run the business that may influence order execution decisions. Coordinates with the Budget Owners to maintain optimal service levels and determine the proper priorities for support; Administers Purchase Orders based on authorized spending amount and applicable SOP’s. Keeping informed of any problems/delays caused by Suppliers or general market conditions and communicates any impacts/constraints to the end user, production, Business Unit or other discipline impacted by the change. Maintains an excellent working relationship with any entity within (or outside) of BSC who will be impacted by the work conducted by this role which includes issue resolution, reconciliation of errors and correct the root cause of supply chain problems. Interfaces with core functions such as quality, engineering, production, finance and product development Identify areas of risk and implement mitigating action. Support SI&OP exercise and put up the committed build plan, production scheduling and driving the required output to achieve the business objective timely.
• Supplier Management: Responsible for managing the day-to-day supplier relationship. Monitors and communicates quality and delivery performance within BSC and to the supplier; Responsible to resolve supplier related issues and assures a positive and professional business relationship, always establishing and maintaining open lines of communication. Collaborate with Strategic Sourcing, Corporate Groups and other BSC Sites in developing and implementing sourcing strategies and to support global supplier evaluation and selection as well as VIP creation.
• Quality: Adheres to all applicable (Site, Corporate or Regulatory) requirements; Reviews and approves all change requests; Maintains accurate Master Data, AVL, Info record, Source List, e-Req etc as required. Constantly strives to improve the Quality of goods and services supplied.
• Inventory Management: Formulates purchasing decisions to achieve 100% internal customer service, targeted DIOH, inventory holding level and overall lowest TCO (total cost of ownership); Minimize the impact of expired, excess and obsolete materials and dispositions the material appropriately. Identify opportunities to implement best inventory management practices, such as automated Kanban and Consignment Programs.
• Lean, Cost & Other: Perform other tasks as needed in support of achieving the highest level of quality, customer satisfaction and TCO. Assist in the development and implementation of Lean Strategies for improving of all aspects of the operation to improve Quality, deliver reduced cost and minimize waste. Identify cost saving opportunities from existing vendor base. Assist in the in the preparation and execution of the annual materials budget.

• Responsible for customer order management and fulfilment for respective PU.

  • Liaise with global supply chain team on affairs related to orders fulfilment, forecast fluctuation, back order and order prioritization.

  • Track and analyze latest demand trend of all products. Communicate latest demand trend to internal stakeholders.

  • Track and monitor the status of urgent orders. Work closely with functional team and ensure urgent orders are being shipped on schedule.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in any related field.
• Required skill(s): interpersonal communications, negotiation, analytical, MS Office, SAP, MRP.
• At least 5-9 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Planning, Purchasing/Inventory/Material & Warehouse Management or equivalent.