United States, New York, Field Technician jobs

Essential Responsibilities:

• Collaborate with immediate team members to manage partnerships.
• Engage in regular communication with partners to ensure satisfaction.
• Suggest improvements to team processes and efficiencies.
• Contribute to the development of solutions for partner-related issues.
• Exercise judgment on issues of importance within the team.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
• Educate partners on the functionality, benefits, and value of PayPal products
• Identify and recommend additional products to help the partner maximize PayPal’s value
• Execute multiple projects simultaneously
• Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
• Identify the proper internal contacts needed by building a network of cross-functional relationships
• Consistently follow-up until project is completed
• Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
• Meet and exceed established productivity goals

Qualifications:

• Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
• Top notch listening and communication skills, both verbal and written
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
• A world-class communicator who can articulate complex ideas in concise and clear language
• Ability to keep multiple projects on track that involve complex solutions
• Comfortable networking to allow for seamless execution of projects with many moving parts
• Demonstrated proactive approaches to problem-solving in order to complete projects
• Must be highly organized, easily adaptable, and thrive on developmental feedback
• Highly competitive with a fire burning inside

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment

• Use digital analytics for troubleshooting

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification

• 1–2 years of work experience in customer/field service support, or a related technical field

• Ability to read and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics

• Familiarity with hand tools and their appropriate usage, including digital multimeters

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, and PowerPoint

• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.

• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications:

• 2–4 years of work experience in customer/field service support, or a related technical field

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Key Responsibilities

Performs routine to moderately complex electro-mechanical technical functions and activities such as design, test, checkout, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools and test fixtures.

May test and troubleshoot system level and component level problems in electrical and mechanical systems and sub-systems. May perform new system and NPI installations and field upgrades.

Works from schematics, diagrams, written and verbal descriptions, layouts or plans to perform routine testing and troubleshooting.

Compiles logbooks and test procedures documentation utilizing good writing skills.

May perform mechanical, electrical, pneumatic & vacuum and process testing on AMAT platforms to Engineering and Manufacturing documentation and specifications.

Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.

Becomes familiar with current manufacturing and/or engineering processes and stays informed of any changes in procedures. Assists in the correction of problems.

May perform rework as a result of testing. Generates Quality Notifications.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

What We Offer

Key Responsibilities

*Shift assignment will be four days per week, 6AM to 6PM or 6PM to 6AM

- Prepares wafers for experimentation to include cleaning. Loads wafers, prepares reactor for experimentation and cleans reactors. Operates reactor to perform etch process. Recommends performance of process system and troubleshooting.

- Prepare cross section samples for scanning electron microscope (SEM) and TEM, including cutting, mounting coupons, cleaning, coating and submission.

- Records process conditions and experimental observations. Evaluates wafers and coupons, including modification of the process recipes.

- Prepares graphs and tables summarizing results.

- Coordinates with process engineers on wafer evaluations. Sets up equipment for experiments.

Uses quantitative wafer evaluation and process instrumentation knowledge to draw conclusions from data. Assists in training lower level technicians.

- Develop and publish best known method (BKM) procedures including, sample prep, and special sample handling.

Knowledgeably operates laboratory process equipment and instrumentation.

Functional Knowledge

Has developed advanced specialized expertise within aanalytical/scientificarea to perform the most complex work

Problem Solving

Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Interpersonal Skills

Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Key Responsibilities

Performs moderately complex electro-mechanical technical functions and activities such as design, test, checkout, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools and test fixtures.

Tests and troubleshoots system level and component level problems in electrical and mechanical systems and sub-systems. May perform new system and NPI installations and field upgrades.

Works from schematics, diagrams, written and verbal descriptions, layouts or plans to perform moderate testing and troubleshooting.

Compiles logbooks and test procedures documentation utilizing good writing skills. Assists in revising, developing and implementing department procedures.

May perform mechanical, electrical, pneumatic & vacuum and process testing on AMAT platforms to Engineering and Manufacturing documentation and specifications.

Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.

Becomes familiar with current manufacturing and/or engineering processes and stays informed of any changes in procedures. Assists in the correction of problems.

Performs necessary rework and assists in determining remedies for malfunctions and generates Quality Notifications.

Other Requirements:This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts.

Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information